Carrières

Applicants must live in Edmonton-area. In-office position.

As a Technical Customer Support Representative at PSCL, you’ll play a vital role in ensuring that technical issues are managed efficiently from beginning to end. You’ll work closely with our customers to resolve complex technical challenges, provide innovative solutions, and offer long-term support. If you are passionate about problem-solving and thrive in a customer-centric environment, we encourage you to apply.

Responsibilities:

• Assess and prioritize technical situations to provide effective solutions.
• Manage individual cases while documenting troubleshooting and customer interactions.
• Collaborate with team members to resolve complex technical problems and communicate trending issues.
• Participate in testing, installation, and support of software applications.
• Build and maintain strong customer relationships through exceptional service.

We want to hear from you if you have:

• A technical diploma in a computer-related discipline, trade certification, or equivalent experience.
• Strong work experience with MS SQL: scripting, writing queries, creating databases.
• Proficiency in operating systems (Windows and Linux) and networking technologies/protocols.
• Excellent oral and written communication skills.
• Strong time management and problem-solving skills; with the ability to work independently and in a team environment.
• Impeccable attention to detail and commitment to quality customer service.
• A valid Canadian passport or PR with US B1/B2 Visa and the willingness to travel internationally.

These additional qualifications would be an asset:

• Experience in end-user software support
• Industrial experience in an industrial plant or lab environment
• Electrical experience and qualifications
• Exposure to the electrical trade / electrical process equipment and ability to read electrical drawings
• Knowledge of electrical installation, automation and/or PLCs
• Experience with software testing methodologies and software testing
• Experience in writing end-user documentation
• Familiarity with Kubernetes or Docker
• Microsoft Certified Professional status

You must have the right to work in Canada before applying for this position. This is role is required to work in our Edmonton office – this is not a remote work position.

PSCL is an equal opportunity employer, and we pride ourselves on our cultural diversity. We are a growing company with a unique market and technical specialty that offers a friendly, inclusive and interactive work environment.

What We Offer:

• A collaborative and supportive team environment.
• Competitive compensation and benefits package.
• Opportunities for professional growth.
• The opportunity to work on satisfying, technically complex projects.

If you are an outgoing individual with an aptitude for analytical thinking and creative problem solving, we want to hear from you! Apply today to join our dynamic team.

Job Types: Full-time, Permanent

Pay: $55,000.00-$60,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• RRSP match

Schedule:

• 8 hour shift
• Monday to Friday

Application question(s):

• Do you have a valid Canadian passport or US B1/B2 Visa? – required for US travel

Education:

• AEC / DEP or Skilled Trade Certificate (required)

Experience:

• technical customer support: 2 years (required)
• relational database (SQL): 2 years (required)
• Electrical: 2 years (preferred)

Location:

• Edmonton, AB (required)

Willingness to travel:

• 25% (required)

Work Location: In person